[ Frequently asked ]
Questions.
How should I prepare for my tests?Open +Close −
For most tests, come hydrated and wear comfortable clothing. For metabolic and DEXA tests, arrive fasted (no food or caffeine for 4 hours). We'll send full prep instructions with your booking confirmation.
Can I cancel or reschedule?Open +Close −
Yes. Cancel or reschedule up to 48 hours before your appointment at no charge. Within 48 hours, a 50% fee applies.
Can I buy a gift card?Open +Close −
Every test, assessment and package is available as a gift card. Choose 'Purchase as gift card' at checkout and we'll email a redeemable code.
Can I book for someone else?Open +Close −
Yes. Book normally and add the recipient's details in the notes at checkout, or send them a gift card and let them book at their own pace.
Do you offer memberships?Open +Close −
Yes — our Health & Performance and GLP-1 memberships combine testing, personal training and medical oversight. See the Memberships section for details.
Where are you located?Open +Close −
Calle Churruca 5, Madrid — in the heart of Chamberí. See the Contact page for directions.
Do you accept insurance?Open +Close −
We're a private lab and do not process insurance directly. We can provide an itemised invoice for reimbursement claims.